FREQUENTLY ASKED QUESTIONS

Mobile Apps

How to register a Bluetooth device? (Android and iPhone)


1. Start by bringing the Bluetooth device you want to register very close to your phone (a few centimeters). Make sure your device is on and that its Bluetooth radio is on.

2. Click the + button at the top left of the screen on the CROWDLOC app.

3. The app will then start scanning Bluetooth devices in the vicinity.

4. When your device appears in the list of products scanned around, click on it, give it a name, add a photo and click the "Record" button to finalize the recording.

5. Some Bluetooth devices are sending data very sporadically therefore it might be possible that the scan in the CROWLOC app will not find the device immediately. In this case go back with the button in the upper left corner and click the + button again.




My device is found by the app but cannot be registered (Android app)


In this case it means that your device has already been registered to CROWDLOC by somebody else.




My Bluetooth device is found by the app but cannot be registered (iPhone app)


In this case there are two possibilities:
A. Your Bluetooth device does not have a unique name (all the same model of devices bear the same name), so we cannot register it uniquely in our database. For some devices (TomTom sport watch, Bose headsets, BO Play headsets and speakers, JBL speakers) we can circumvent that problem because you can change the name through the manufacturer’s app. Please rename it with a string of letters and numbers starting by “#CL#“, such as “#CL#1BA2QW3X“, then register it through the CROWDLOC app.

B. Your Bluetooth device might already have been registered on CROWDLOC. Maybe a family member did it already. In this case, if he wishes so, he/she can share its location with you through our pop up menu in the main screen of his/her CROWDLOC app. (see picture below)




Video tutorial CROWDLOC Lite App





How to change the name/picture of a Bluetooth device already registered?


Open the pop up menu in the main screen (see below) and click “rename it“




How to Manage your Bluetooth devices and account?


a .Click the item you want to edit in the carousel at the bottom of the page. Then click the up arrow button above the item name. This unfolds the device management menu. 

b. "Declare lost": Declare the item being lost. 

c. "Declare stolen": Declare the item being stolen. 

d. Share with a friend": Share the location of the Bluetooth device with a friend or family member by entering their login email to the application. This person will thus have access to the last known position of your Bluetooth device. 

e. "Rename": To rename and change the photo of the Bluetooth device. 

f. "Remove": To remove the item from the application and the database (it will also be deleted from the account of people with whom it was shared). 

g. To access your account settings, click the gear on the top right corner of the application. You can log out (by clicking on your email address), change your password and read our personal data and privacy policy.




Bluetooth devices compatible with CROWDLOC Lite for iPhone


In order to work CROWDLOC Lite for iPhone requires that your Bluetooth device has a unique name so we can register it in our database.

Some Bluetooth device’s manufacturers give a unique name to their devices so it works immediately. Some other Bluetooth device’s manufacturers allow you to change the name of your device through their mobile app.

Let’s see now what it means for CROWDLOC Lite for iPhone.

Devices with changeable names compatible with CROWDLOC Lite for iPhone
The following manufacturers allow you to change the Bluetooth name in their mobile app. If you don’t have it yet, download their mobile app, and change the name. To be compatible with CROWDLOC the name of your device is required to start with “#CL#“ and to be followed by at least 8 characters or digits such as: “#CL#A2Q5F8G4“

BO Play: works with Beoplay A2, and is likely to work but has not been tested yet with Beolit 15, Beoplay S3, Beoplay H7, or Beoplay H8 (Beoplay app).
Bose: works with QC35 and is likely to work but has not been tested yet with SoundSport wireless, SoundSport Pulse wireless, SoundSport Free wireless, QuietControl 30, SoundLink wireless II headphones, SoundWear Companion speaker, SoundLink Color II, SoundLink Revolve, SoundLink Revolve+, and SoundLink Micro (Bose Connect app).
Cardo: Scala Rider Freecom 1.
JBL: works with JBL Xtreme 2, Boombox, Pulse 3, Flip 4, Flip 3, Charge 3, Pulse 2 and Xtreme (JBL Connect app).
TomTom: TomTom Runner, Touch, Adventurer, Spark, and Multi-Sport (TomTom Sports app).


Devices with fixed, unique name compatible with CROWDLOC Lite for iPhone
Nikon: KeyMission 360, Bridge Coolpix B700, D34000, D5600, D7500
Polar: Loop, Polar A300, A360, M400, M450, V800, H7, H6, 4300, Run, Mobile
MyKronoz: ZeFit 2, ZeFit2 Pulse, ZeFit3, ZeFit4 HR, ZeCircle, ZeTime, ZeWatch 4
Suunto: Spartan Ultra
Parrot: Flower Power
HTC: Re camera
Pure: Evoke D4, Evoke D2, Evoke F4
Riva Audio: Riva Arena

Nota Bene: not all of these devices have been tested yet but their technical features make them most likely compatible with CROWDLOC Lite for iPhone. This list continues to evolve as we review additional brands manufacturing Bluetooth devices.